This is top of most Tenant's agendas and lack of it is the most common cause of conflict between Tenant and Landlord. It is often misunderstanding about who is responsible for what that can cause this conflict, but it can often be avoided if correctly handled. Outlook only employs experienced Property Managers who are familiar with all of the most common maintenance complaints and how best to deal with them. Using this experience we can often resolve maintenance issues on the phone without needing to send out a contractor and thus avoiding unnecessary expense to the Landlord. In addition to this we have built long standing relationships with contractors who are at our disposal and whom we trust to get jobs done to a high standard, in good time and at a reasonable price.