Customer Service

We are ARLA, NAEA & TPO members

At Outlook we believe that renting should be a positive experience for both the tenant and the landlord. We also know that being a tenant can be difficult. We are members of the Association of Residential Letting Agents (ARLA) the National Association of Estate Agents(NAEA) and The Property Ombudsman (TPO),  we follow their codes of conduct. Our membership of these bodies shows our commitment to providing a professional service to all of our customers. Most agents do not belong to any professional body.


Tenant Safety

We don’t cut corners

We work hard to ensure our landlords are aware of their legal and contractual obligations to their tenants, and give them all the help they need to comply with them. In particular we will insist that our landlords comply with strict health and safety regulations before the start of your tenancy and keep them up-to-date with any relevant changes to legislation.



The biggest independent agency in East London

Renting can be complicated, and we see it as part of our job to guide the tenant through the entire process. Since we were established in 2001 we have arranged and managed thousands of tenancies, and we have direct experience of almost any scenario you can imagine. Our staff are highly trained to deal with the most complication issues that may arise during a tenancy.



Ranked in the top 10 of over 11,500 UK agents

Our reputation is important to us, and we protect it by acting with integrity at all times. Unlike some other agents, all of our fees are confirmed in writing before you are ever asked to part with any money. We have thousands of satisfied customers, and you can read some of their reviews on, and independent property agent review website.

*Data collected from all agents on 9th April 2013


Tenancy Deposits

Make sure your money is protected

We are members of The Dispute Service (TDS) can legally hold and protect deposits on behalf of our landlords. Some agents and landlords ignore Tenancy Deposit legislation, meaning that tenants may have to go to court if their deposit is not returned.


Maintenance Specialists

Keeping your home up to standard

Our Property Managers deal with hundreds of maintenance issues every week. We work closely with trusted contractors to help our landlords resolve maintenance issues properly and promptly. We record every reported maintenance issue and monitor them closely through to completion.

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