Complaints Procedure

COMPLAINTS PROCEDURE

Obviously we hope that you will never have cause to complain. However, if you are dissatisfied with the service you have received PLEASE LET US KNOW. We are very aware that the future and prosperity of our business relies on the support of our clients and therefore only by you informing us of your dissatisfaction, can we attempt to rectify the situation. If the member of staff you have been dealing has been unable to reach a satisfactory conclusion to your complaint, and you wish to make it formal, please feel free to write to us requesting a written copy of our internal complaints procedure.

The Operations Manager, Outlook, St Johns House, 2 Romford Road, Stratford, London, E15 4BF - Or email: jwilliams@outlookproperty.com

All complaints are treated with great importance and will be handled with the utmost urgency.