If you wish to report a new repair please visit Please note that we are unable to deal with new maintenance issues over the telephone or via email if it is not an emergency .


If you have a maintenance appointment booked but would like to change it, then please contact the relevant contractor directly.


Tenancy Renewals & Tenancy Terminations


If you are a Let Only Client or a Tenant who pays their rent directly to your Landlord then please contact your local Outlook branch.


To end your tenancy please send your request to stating your property address and proposed tenancy end date. We cannot take your verbal instructions in this regard as this is a legal matter.




Please note the Laws governing the holding and returning of your deposit can be found in your Tenancy Agreement.


If you are emailing about the progress of deposit return, please note that we will advise you of our findings in writing within 14 days of your tenancy ending.  If 14 days have elapsed you will receive a response


Please note - We are unable to comment on the return of your deposit until your tenancy hasn’t ended and final checks conducted. We will have already written to you explaining the procedure for leaving your property in conjunction with your notice. Please note that you are not permitted to use your deposit to pay your last month’s rent.


Rent Payments & Accounts Queries


If you would like to pay your rent our bank details are


Barclays Bank

Sort Code: 20-29-86

Account Number: 70952338

Reference Number – Your unique tenancy code, which was provided at the start of the tenancy or use the Property address



Contact Details


Our office opening hours are Monday to Friday 9am to 6pm and Saturday 10am to 2pm. For correspondence please write to St Johns House, 2 Romford Road, Stratford, London, E15 4BF. Our email address is Please note that meetings are by prearranged appointments only.


For anything else


You are now being transferred to a Property Manager

COVID-19 Update

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